Spring 2024

Saying what you mean and understanding others’ intentions are such basic communication skills in organizations, families and among friends that people often take them for granted — even when there is room for improvement. Fortunately, you don’t have to be a born communicator; effective communication can be learned.

In this training, participants learn how to:

• send clear, concise messages that invite cooperation
• improve listening skills even in challenging situations
• express thoughts, ideas and goals that are difficult to share and
  still maintain good will
• understand another’s viewpoint without necessarily agreeing with it
• develop non-verbal skills that strengthen spoken messages

Participants leave this training with greater ability to identify communication ” hot-spots” and work them out constructively.

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