Articles
Discerning Whether to Talk or Listen
from Let’s Talk, pages 36-37
Recognizing what you want to achieve in a conversation is key to deciding how much you should talk or listen. You won’t habitually default to talking or listening when you consider what you’re trying to do. At any point,…
Can you listen when you’re upset?
If strong emotions are inhibiting your ability to listen, for whatever reason, consider taking a break from the conversation, before you say something you might regret later. You can gently interrupt…